Refund policy

Due to the rarity and preowned nature of our items, all sales are considered final.

Customers may be entitled to specific rights under applicable consumer protection laws in their country of residence. For customers eligible for the right of withdrawal, requests can be submitted through our online contact form or by emailing renaissaintarchive@gmail.com.

Right of withdrawal remains available on the condition that the items are returned in original condition with original packaging, the customer covers return shipping costs, and the customer accepts that original shipping fees are non-refundable. Having satisfied these conditions, the customer will be provided store credit for future purchases in the amount of the original purchase.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at renaissaintarchive@gmail.com. We will provide you with the return address. You will be responsible for return shipping costs. 

Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at renaissaintarchive@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.