Frequently Asked Questions
How long does shipping take?
Items will generally be shipped worldwide within 3 business days unless there is a public holiday. In exceptional cases, shipping delays will be noted on the landing page in advance. When your order is shipped, you will receive a confirmation email containing shipping details and tracking information.
What if there is an error in the delivery address?
Please get in contact with us immediately so that we can amend the details before dispatch. If contact is not initiated in a reasonable timeframe, we cannot not guarantee that the changes will be made.
Can orders be cancelled?
All orders are final at the time checkout is completed. Order cancellations are not accepted.
Are returns accepted?
Due to the rarity and preowned nature of our items, all sales are considered final. Customers may be entitled to specific rights under applicable consumer protection laws in their country of residence. For customers eligible for the right of withdrawal, requests can be submitted through our online contact form or by emailing renaissaintarchive@gmail.com. Right of withdrawal remains available on the condition that the items are returned in original condition, the customer covers return shipping costs, and the customer accepts that original shipping fees are non-refundable. Having satisfied these conditions, the customer will be provided store credit for future purchases in the amount of the original purchase.
How much does shipping cost?
Shipping costs are calculated at check out depending on your location.
How do customs and duties work?
All orders are shipped from within the European Union. Any customs, duties, taxes, or import charges are the responsibility of the recipient. Orders are declared at the full retail value on shipping.
What if the package is lost, stolen, or damaged?
We are not responsible for lost, damaged, or stolen orders. Should any of these issues arise, we will open an investigation with the shipping carrier. Depending on the result of the investigation, shipping carriers will then be responsible for refunds or compensation.
What if the delivery is not successful?
We are not responsible for delivery failures or uncollected parcels and therefore, we will not be refunding orders that are not collected. If the package is returned to us, the package can be reshipped at the buyer's expense.
Is it possible to sell my items to Renaissaint Archive?
Yes. If the items fit into our curation, we are happy to purchase the items. Please send us an email at renaissaintarchive@gmail.com with clear images and descriptions of your items. Please be sure to include any original tags (ie, composition tags, labels, size tags, etc.).
Does Renaissaint Archive do rentals?
Yes, we accept rental requests from stylists and industry professionals. Please feel free to reach out to us on our contact us form, by email, or by instagram. Please submit requests in a timely manner keeping in mind that we are based in Europe.
Does Renaissaint Archive do sourcing?
Yes. Please let us know all possible details about the item you are searching for (ie, size(s), brand, reference images). While we cannot guarantee anything, we will do our best to locate the item for you.
How does Renaissaint Archive authenticate items?
Authentication and proper dating are among our foremost priorities at Renaissaint Archive. We have a series of steps in our authentication process. We evaluate the brand tags, serial numbers, construction techniques, and fabrics. We take seriously proper identification and dating of all of our garments. We include as many reference images and runway images as we can.
How is item condition evaluated?
Renaissaint Archive carefully inspects and grades the condition of each item. We will provide photos and descriptions of any notable signs of wear. Because our items are vintage and preowned, they are likely to show light signs of wear.